My Account

Welcome to your account page where you can view, print and pay invoices. 

While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the My Account page or visit our FAQ's*.

  1. Select My Account typically* located within your Exhibitor Console.   

    My_Account_tile.png

  2. Beginning with the top of the page, the View/Print Invoice button produces a PDF of the file for your records while Pay Invoice pops you down to the bottom of the screen to make a payment under the Pay Invoice section.
  3. On the page there are four sections:
    • Purchase History
    • Payment Schedule 
    • Summary of Payments
    • Pay Invoice

      My_Account_PH_PS_SoP.png

  4. The Summary of Payments displays what your company has paid to date. 
    • It is important to note, if your Total Amount under Purchase History and Total Amount Paid under Summary of Payments are the same, there is no balance due so you would not be able to make a payment.   
    • If the balance is paid in full, the Pay Invoice button will also say Paid in Full.

      My_Account_newPIF.PNG


  5. Next, we arrive at the Pay Invoice section of the page. As mentioned above, the Pay Invoice button takes you to this section.  

    My_Account_new_Pay_Invoice_screen.png

Frequently Asked Questions:

Q: I received this paypal error code and don't know what to do: "Your credit payment was unable to be processed. Please check your credit card to verify that the card number, expiration date, and CSV are correct."

A: This error code means one of those sets of data has been entered incorrectly. Try checking the card itself and the payment form together for the following:

  • Be sure to enter the expiration as MMYY without any symbols at all, like but not limited to /-)(.
  • For the credit card number, be sure there are not spaces in front or behind the card number or in between the numbers.
  • For the CSV and the Name on the Card, be sure it is correctly matching your card.

Q: My payment was unable to be processed. How can I make my payment successfully?

A: We have listed a few Payment Info tips to ensure your payment is accepted:

  • Be sure there is a balance due.
  • Review the error code and update any fields or drop downs that maybe missing,
  • Check for and remove spaces before and after your card number and,
  • Be sure you're entering the expiration code as MMYY without any symbols "/",
  • Check for and remove symbols in the payment field “$,”, 
  • For the CSV and name on the card, be sure it is correct,             
  • Check with your bank in case there are any issues with the card.

Q: There is a balance due but there is not a way to make a payment as the pay invoice section of the page is not available.

A: Contact the event management team for clarification of your balance.  

 

*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.

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