Attendee Emails

Connect with attendees by utilizing emails before the event even begins.  

While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect as you transition from the Attendee List page and into the secure Attendee Email system or visit our FAQ's*.

Here is how to send your communications:

  1. Begin by logging into the Exhibitor Console
  2. Next, click the button often labeled as Connect or the Attendee List


  3. Once inside, you may* see a variety of tabs. Be sure to select the tab with the contact you wish to communicate with. Each tab offers special features, here is what they mean:
    • Leads - Attendees who have visited or favorited you. 
      • Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them. 
      • Please ensure that you have updated your eBooth profile with complete information, so as to provide attendees with richer, searchable content within your eBooth and increase your likelihood of being favorited.
    • Search - Find attendees by keyword or filter by category, country and state then, Connect.
    • My Attendees Attendees you have favorited.
    • Recommendations - Suggested attendees based on preferences, categories and demographics.  
  4. Email an attendee by clicking the envelope typically located on the right hand side of the page. 

  5. Once it opens, the page may* offer:
    • Your email balance or in other terms, how many emails your event or upgrade allows and how many you have used located on the lower left hand side.
    • To: will be followed by the attendee name.
    • A Message field where you may enter plain text.
    • When you are finished, click Send Mail.
    • Images and code are not available at this time. 


  6. If you run low on your email balance, check your exhibitor console for "Upgrade" text or a Digital Promotion Opportunities link to see what your event may offer. 
  7. Emails you send to attendees go directly to their personal email on file.
    • Recipients receive your personal message enclosed in an email from the event on your behalf with the subject line "Message from an Exhibitor Participating in Connect at (Event Name)".
    • Design and content of emails sent from each event vary. Below is an example.
      • Contact the event directly to confirm the event template content.


  8. If the recipient chooses to respond, you will receive a response email to your company email on file located within your Edit Booth Info page.
    • This response will include the attendee email and contact information.  
  9. In the instance you receive a notice that an attendee email address is invalid, please let the event know directly and be sure to attach the email and confirm the full name of the attendee you emailed.
    • This gives the event the opportunity to reach out to the attendee to see if they have another email available that they wish to utilize.
    • In the circumstance a valid email address cannot be obtained, this offers the event an opportunity to credit you an additional email.
  10. To see sent emails, click View Sent Messages button in the Exhibitor Console


  11. Within the page, you may see that you have not sent any messages or if you have sent some, they will appear in a list form typically in order of the sate they were sent. 
    • Clicking into the list to see a copy of the communication you sent.
    • If the email is listed under this page, it is confirmed as sent.
    • Please be aware, it is up to attendees to respond and it is their choice to do so. 



Frequently Asked Questions:

Q: What is Connect?

A: Connect is a matchmaking and networking solution that helps to connect exhibitors with attendees before, during and after an event.

Connect has the ability to generate recommended matches for event participants based on precise matching criteria located within Edit Booth Info from within the exhibitor console.

Exhibitors can generate a list of attendees who are their recommended best matches and are looking for products and services in their chosen categories. Accurate matchmaking means users can get started with networking immediately instead of spending time on searching for matches.

Q:  Why should I use Connect?

A:  Connect enables exhibitors to increase their return on investment (ROI) and maximize their time onsite by networking and scheduling meetings with matched and favorite buyers before the event even starts. Your event lead generation is given a boost with Recommendations provided by the system (category matches from the Edit Booth Info page), instead of waiting for target buyers to hopefully walk by your booth on the event floor.

Q: How can I make sure to receive the best possible matches from Connect?

A: To receive your best matches, be sure that your Online Booth Profile has been completed. Most of your company information is already in your profile, but it's always a good idea to review it in case important information has changed.

What will deliver your best matches, are the product categories selected for your business. Your Product Categories need to be manually selected under Edit Booth Info. This is a very simple, but beneficial, step for Connect to deliver your best matches. Also, selecting appropriate product categories will make it easier for your best matched attendees to find you when they are conducting searches for exhibitors to visit at the event.

Q: How can I see what emails are sent to our exhibiting company from attendees?

A: View emails to your company from attendees by locating the exhibiting company email under Edit Booth Info. All Connect or Matchmaking emails arrive to that email. Be sure to also check that email's spam folder. 


*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.

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