Send an Email to an Exhibitor

Are you ready to email your favorite Exhibitors or track your messages*?

While every event site differs, we hope to guide you through what you can expect on the Exhibitor Email page or visit our FAQ's*.

Start communicating today:

  1. Select Connect with Exhibitors, typically* located within My Planner. 
    • As event's are able to customize My Planner for attendees, if your console does not have this, try the Exhibitor List page on the event site. 


  2. Once inside, select the tab with the contact you wish to communicate with.   
    • Exhibitor List - Full listing of exhibitors for the event.
      • Advanced Search Tab - Find exhibitors by keyword, category, country/state, pavilion or location within the event,subexpo and other additional exhibitor information as offered by the event management team and then, Connect.
      • My Exhibitors Tab - Exhibitors you have favorited.
      • Recommendations Tab - Suggested exhibitors based on preferences, categories and demographics.


  3. Click the envelope on the right hand side. (Circled in red above.) 
  4. Once it opens, (see below) you will typically see your email balance or in other terms, how many emails your event allows, and how many you have utilized. You would also see a message box where you may enter plain text and click Send Mail.
    • Image and code are not available at this time.   


  5. Emails you send to exhibitors go directly to their company email on file. 
    • Recipients receive your personal message enclosed in an email from the event on your behalf with the subject line "Message from (Event Name) Attendee".
    • Design and content of emails sent from each event vary. Below is an example.
      • Contact the event directly to confirm the event template content.


  6. If the recipient chooses to respond, you will receive a response to your personal email on file within My Profile. This response will include the exhibitor email and contact information.
    • You may edit your email that receives email notifications from within My Planner under the My Profile button. 
  7. In the instance you receive a notice that an exhibitor email address is invalid, please let the event know directly and be sure to attach the email and confirm the company name of the exhibitor you emailed.
    • This gives them the opportunity to reach out to the exhibitor to see if they have another email available that they wish to utilize.
    • In the circumstance a valid email address cannot be obtained, this offers the event an opportunity to credit you an additional email.
  8. Select Track Messages & Appointments to see your sent messages.


  9. Within the sent Messages page, you may see that you have not sent any emails.
  10. If you have sent an email, it will appear in a list in ordered by date sent.    
    • Click into the list to see a copy of the communication you sent.
    • If the email is in this list, it is confirmed as sent.
    • Please be aware, it is up to recipients to respond and it is their choice to do so. 


Frequently Asked Questions:

Q: How do I access Recommendations and what are they?

A: If your event offers Recommendations and you are logged in, you may select the Recommendations tab for suggested exhibitors based on matchmaking factors like exhibitor product offerings, geographic location, and keywords which you have indicated interest within your My Profile  page or when you registered. 

Ensure that you have updated your My Profile page with your Exhibitor Match Criteria and Demographics in order to see relevant recommendations. 


Q: What is Connect, often called Matchmaking?

A: Connect is a matchmaking and networking solution that helps to connect attendees with exhibitors before, during and after an event.

Connect has the ability to generate recommended matches for event participants based on precise matching criteria located within My Profile.

Attendees can generate a list of exhibitors who are their recommended best matches based on exhibitor match criteria and demographics in your chosen categories. Accurate matchmaking means users can get started with networking immediately instead of spending time on searching for matches.

Q:  Why should I use Connect?

A:  Connect enables attendees to maximize their time onsite by networking and scheduling meetings with matched and favorite exhibitors before the event begins.  

Q: How can I make sure to receive the best possible matches from Connect?

A: To receive your best matches, be sure that your My Profile page has been completed. Most of your information is already in your profile, but it's always a good idea to review it in case important information has changed.

What will deliver your best matches, are the exhibitor match criteria and demographics selected for your interests. Your exhibitor match criteria and demographic need to be manually selected under My Profile. This is a very simple, but beneficial, step for Connect to deliver your best matches.

Q: How do I unsubscribe from Connect?

A: My Preferences within My Profile or often events add it as a button, determines your ability to use Connect features. Only turn them off if you do not wish to utilize Connect by receiving email and appointment requests.


*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.


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